ADMISSIONS PROCEDURES

Name of the Policy	Policy Number	Version	Issue Date	Review Date
Academic Appeals Procedure	THD -POL 002	B	July, 2022	Jan, 2025

Purpose

The core purpose for THD is to deliver qualifications which inspire and challenge learners and enable them to fulfil their potential. THD will consider all applications from prospective learners in a consistent manner and without bias or prejudice. We will ensure that an effective support provision is in place to help them make an informed decision on their choice of course.

In instances where it is recognised that our courses or are not appropriate or suitable for applicants, we will provide impartial advice about courses at other training institutes.

Details about course contents, eligibilty criteria, general admissions procedures is available 0n the website. There are course lists detailing entry criteria and this information is published on the Institute website and on course information publications.

Scope

Roles and Responsibilities

Admission Support team will be responsible to handle the Admission process.
The team will be based on Admin Staff, Trainers, Training Manager and Center Head.

Timeline: 5 working days

Awareness to the Policy: Course Brochures, Orientation and Website

Process

THD’s Commitment to Prospective Learners

Applicants will be provided with clear and accurate information from which to base their decisions.

This will include:

THD will publish admissions criteria in relevant courses brochure and on THD website.

THD will make every effort to ensure that the information provided is accurate at the time of publication.All information that is subject to change after publication, such as course content, selection criteria, and Institute processes will be kept up-to-date on THD website and brochures.

Applicants with disabilities/special needs or additional support needs

THD welcomes applications from people with special needs/additional support needs. THD operates the procedures to ensure that these applications will be considered appropriately and that applicants will be provided with appropriate support for the application process and subsequent study.

THD welcomes applications from learners with disabilities/special needs/additional support needs and will ensure appropriate support arrangements are in place and reasonable adjustments are made prior to commencement of their course.
Applicants can apply through the website or can write to us at cs1@thd.bh .
Applicants are advised to declare any special needs or disabilities on their application. This will enable THD to identify support needs and will not be used to make a decision on an offer of admission.
Meetings and discussions will be conducted with applicants to assess additional study needs before they commence their course.Selection criteria and assessment methods will be regularly reviewed to ensure they are notdiscriminatory.
In order to ensure that THD can put the proper support arrangements in place, candidates are strongly advised to identify any special needs and disabilities at the time of application.
Where appropriate, reasonable adjustments will be made for disabled applicants as an integral part of the admissions selection process, as long as there is confidence that any essential course competence standards can be met. Adjustment may include measures such as provision of application forms and other key information in alternative formats; adapting/modifying of tests, assessments or auditions (and extra time to complete them if appropriate); the provision of assistance in the form of a reader or sign language interpreter.
The Admissions Support Tem will contact all applicants who have disclosed a disability and been offered a place, to advise on the service available and to encourage early discussion of support arrangements, where appropriate.

Admission Appeals/Complaints Procedure

THD understand that applicants may wish to ask why their application has not been successful or believe they have cause for complaint. The following sections outline the procedure that THD follows to handle appeals and complaints in relation to Admissions.
All admission appeals/complaints that are received from applicants are recorded confidentially.

Initial Assessment of Admission Appeal/Complaint

Time line :6 days

The learner need to fill the appeal form and submit the Admission Support team.Upon receipt of the written details from the applicant an initial assessment of the admissionappeal/complaint will be conducted by the Admissions Support Team.

The Admissions Support team will contact the applicant within 5 working days to acknowledge the receipt of the admissions appeal/complaint, and when the applicant can expect to hear from the Institute. Investigations are undertaken and normally completed within 6 working days of the receipt
of the admissions appeal/complaint. In certain circumstances further information may be requested in order that a decision can be reached and which may result in extending the timeframe outlined above.

Admission Appeals

An admissions appeal is a request for a formal review of the outcome of an admissions decision.
This appeals procedure also applies to denial of access or transfer to a specific programme.
Applicants wishing to request for an appeal should use the Admission Appeals form outlining the nature and detail of the appeal. Appeals should be made within 10 working days of confirmation of the application decision.
The Admin Team and training Manager will confirm whether the appeal has been rejected or upheld will review the form. Applicants are advised that should the appeal be rejected on academic grounds they cannot appeal the decision.

Admission Complaints

Time line : 6 working days

Applicants who have been refused admission can challenge the admission decision if they believe that the decision was subject to procedural irregularity, prejudice or bias, or that extenuating circumstances were not taken into account. They can make use of the Admission Complaints process for this purpose. This process would be dealt with as a form of complaint.
The Admissions Complaint should be raised using the Admissions Complaint Form outlining the nature and detail of the complaint. Complaints should be made within 6 working days of confirmation of the application decision.
The Admissions Support Team will check that all information on the application has been taken into account, that there was no misinterpretation of the information and that procedures were followed correctly. The complaint will be reviewed and the team will confirm whether the complaint has been rejected or upheld in 6 working days
The approval will be given by the Training Manager
In the event that the complaint is upheld the applicant will be informed about this along with a proposed remedy.
In the event that the complaint is rejected the applicant will be informed about this along with the reason.

Re appeal

If the applicant is unhappy with the response to their admission complaint, they can approach the Centre Head and request for a reinvestigation.
Deadline to reappeal: within 3 working days of having received the decision]
The Centre Head’s decision is final.

Kadhem Bushehri Building, Office 21, 2nd Floor, Building 698, Road 7325, Block 473 Budaiya, Kingdom of Bahrain

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info@thd.bh

+973 02255643
+973 48462671

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