Award in Customer Service

Award in Customer Service (NQF)

Why should you choose this course?
This program will provide candidates the opportunity to develop knowledge, understanding and skills of good practice in customer service within an organization. Candidates will develop skills and knowledge that will enable them to communicate with customers effectively and create a positive impression of themselves and the organization they are working for. Customer Service in organizations is now considered to be one of the most essential components to successful business practice. Globalization has allowed customers to experience and compare customer service practice from a wide range of organizations. Therefore, effective customer service skills and understanding of good practice in customer service have become both essential and desirable qualities for a wide range of roles in the workplace.

Who should attend?
This qualification is suitable to all occupational sectors for example, public service organizations, retail organizations, hotels and restaurants, travel organizations, sports centers etc. This qualification will also be suitable for learners who are in direct contact with customers.

Learning Outcomes

Understand the concepts underpinning and importance of delivering good customer service.
Understand the role of technology in customer service delivery and improvement.
Understand the implications of organizational objectives and legislation on customer service.
Understand and demonstrate ways of monitoring and identifying potential customer complaints.
Understand and demonstrate the techniques of dealing with customer complaints.
Understand and demonstrate how to identify repetition of customer complaints and provide options to ensure resolution.
Understand features of effective communication techniques with customers.
Demonstrate suitable techniques for communicating verbally with customers.
Demonstrate and produce written techniques for communicating with customers.

Training Methodology

Eligibility Criteria
• The applicant must be 18 years of age or older. • The applicant must hold a high school certificate or equivalent as a minimum qualification. • The applicant should have a basic level of understanding and communication in English.

Teaching Language

Program Duration

Kadhem Bushehri Building, Office 21, 2nd Floor, Building 698, Road 7325, Block 473 Budaiya, Kingdom of Bahrain

Contact Us

info@thd.bh

+973 34655220
+973 17626484

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